Telecom
Easier than spreadsheets and email?
It's easier because the information you need is always at your fingertips. The process for disconnecting or adding a service is typically something like this:
- Request the disconnect
- Investigate to see if the circuit is actually there to disconnect
- Send a disconnect order via email to the vendor
- Receive a confirmation from the vendor that it's going to be disconnected on a certain date
Now here are the common problems that occur without an efficient order management system:
- It can take days or weeks to get confirmation that, yes, the circuit is actually there and can be disconnected without causing a major disruption
- The vendor never received your email or lost it ("where was that email they sent back with the order commitment date?)
- Engineering or operations wants to know why they didn't receive their expected savings and they're blaming you
You'll know the circuit is there with a live view into the site inventory
Launch the service order directly from the inventory report--so you know you have the right circuit and you know the report is accurate.
Features of S3 OMS include:
- Use for group orders, such as projects, or individual orders
- Dashboard views of status can be personalized
- Launch the order directly from the inventory report
- All partners in the supply chain have access to their information over the Web
- Email notifications alert every internal and external user that work awaits them
Circuits, frame relay services, 1FB/MB, DIDs/DODs, PBXs, routers--most any service or asset orders--can be managed with maximum visibility and data integrity. All stakeholders, including vendors, have a role in the management process. When integrated with Inventory Management, you'll see live updates and be able to project invoices. Working with other inventory management systems is easy since all TeraMatch® products are built for industry-standard integration.
And because all TeraMatch® products can be provided as a service and not installed software, turn up is extremely fast. Coupled with an inventory reconciliation project, TeraMatch® Order Management can ensure that your newly accurate inventory stays accurate.