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Manager’s Dashboard

Real-time KPIs and metrics provide the executive with an at-a-glance state of the business.

And with S3’s full Outsourcer suite implemented, all answers and detailed information are just a few clicks distant. 

• Periodically compiled customized metrics showing trends and true system value. 
• Help desk metrics to show response times and resolution times
• Online view of real-time, industry-standard metrics

Alert Engine- An absolute necessity for the complex engagement. You need to know what’s happening before your client picks up the phone. Like when services are delayed. Or files are late. Or when someone is dropping the ball.  When you have to count on resources around the globe, you can’t afford to wait until it’s too late.

Current functionality:

• Jeopardy management emails
• Notification management
• Service requests with unresolved remediation issues are highlighted.

 New for 2010:

• Integration with Executive dashboard
• Auto-delegation – automatically re-assign the request when no activity or response to jeopardy emails in x days

Reporting -Managing a multi-billion dollar engagement with spreadsheets and laptops is no way to live. You need real-time views of what’s happening to answer the hard questions. Snapshot views are no longer good enough in the global environment. Leveraging all systems and data, S3’s reporting engine will be your lifesaver.

• Secure web-based views means access from any authorized computer - globally
• Custom security views for countries with data export restrictions
• Role-based views—workers see different reports from managers
• Hundreds of summary reports pre-configured with every solution
• Custom reports can be configured once, then viewable for the life of the deal
• Downloadable in many common formats--.xls, .csv,

SLA Manager -What will you owe in penalties this month? Would you like to see your exposure in real-time? Maybe give you a chance to light some fires to prevent or reduce the SLA penalty?

Working with S3’s Reporting and Alert engines, the SLA Manager takes in data from all relevant sources—NOC, contract/master agreement, etc., and provides you with summary-to-detail reporting of your exposure. Without S3’s SLA Manager, your people will continue to do snapshot reports lacking the adequate backup and without the time to react. 

• Real-time view of current exposure
• Email, SMS notifications
• Authorized user-administration of rules

Transformation & Refresh -The amount of profit you make on a contract can depend on transformation and refresh programs. Leveraging the entire S3 Outsourcer’s Suite, all applications and reporting are configured specifically for your program.  Going from an “as-is” network to a “to-be” network requires global coordination between the client, vendors, technicians, and managers. Cobbling together manual processes from different departments is a sure way to lose track of what’s going on. And lose profit. 

• Site scheduling and project management
• Financial forecasting
• Dynamic, real-time inventory views
• Spare inventory optimization
• Equipment shipping/installation optimization to reduce dispatching of personnel for client site visits

Data Stewardship- S3 prides itself on data management, which is a massive resource and time drain on your staff. All data is accounted for through one dedicated group at S3. No more waiting on data. No more loading of the wrong data. S3 handles all of this for you with our industry-proven processes and technology.