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An absolute prerequisite to maintain profit in an outsourcing deal. Next to the Outsourcer’s Data Warehouse, the SLS is your most critical solution in the S3 suite. We provide a real-time, closed loop fulfillment to enable you to present an accurate and timely invoice. And we make it efficient with a comprehensive set of applications from start to finish. They’re completely integrated. With collaboration and tracking.
The Service Lifecycle Suite is a force multiplier, doing the job of hundreds of costly workers. But far better.
Technical Design -
Everything starts with the service design. Whether it’s for a large transformation project or one voice port. S3 accelerates the design process using approved templates. The ROI is presented by automatically creating and showing a work order for the existing services, which are scheduled for termination.
Current functionality:
- Input new assets and circuits to be ordered for the request
- Attach existing assets and circuits that need to be ceased or modified for the request
- Link components and circuits to assets
- View end-of-life and end-of-service dates for make/models.
- Templates – allows the technical designer to re-use a solution.
New for 2010:
- Online network diagramming
Proposal Development - Once the design is complete, the costing and approval process starts. Tightly integrated with vendor and corporate finance, overall cost can be reduced by staying within budget and using only approved vendors.
Most important is board and client review, which provides the all-important audit trail of approvals.
Current functionality:
- Cost model template creation
- Approval package creation
- Business office review
- Workflow to allow review board and client approval or rejection
New for 2010:
- Cost plus calculations
- Vendor cost integration
- Material review board compliance checks
Order Fulfillment - Reduce your time to revenue to days instead of weeks or months. There are no dropped balls with S3’s Order Fulfillment application. And bottlenecks are quickly eliminated with the Alert Engine. You see the status of every order. With only a couple of clicks.
Current functionality:
- Infinite approval layers and user roles for your custom process
- Indication of asset/circuit delivery to staging location
- Test and turn-over workflow
- Indication of start/cease billing dates
New for 2010:
- Integration of network scans to verify install
- Optimized truck rolls to reduce rework cost
Vendor Management - Reduce your services and equipment costs with competitive bidding. Provide procurement staff with real-time cost information. Integrated workflow with Technical and Proposal Development applications means a shorter time to implementation.
Current functionality:
- Define and manage vendor contacts and users
- Prohibit vendors from viewing quotes that don’t belong to them
New for 2010:
- Competitive costing
- Vendor service level reporting
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